Terms of Use

*This is a translation provided for reference only. In the event of any discrepancy, the Brazilian Portuguese version shall prevail, as it is the only legally binding version.*

Last updated: 2026-11-03

1. Purpose

These Terms govern the use of the multichannel customer service and CRM platform (hereinafter the "Platform") offered by DEVSCALE TECNOLOGIA LTDA (trade name DevScale), CNPJ (Brazilian corporate taxpayer ID) 68.314.003/0001-33, headquartered at Av. Eng. Luiz Carlos Berrini, 1748, Andar 21, Sala 2103, Cidade Monções, São Paulo/SP, CEP 04571-000 (hereinafter the "Company").

The Platform offers, among other features:

• Management of customer service via WhatsApp, Instagram, Facebook and external channels;
• Sales pipeline (CRM) with tickets, contacts and tags;
• Scheduling of appointments with professionals;
• Artificial Intelligence Agents for automated customer service;
• Telephony (VoIP extensions and WhatsApp calls), when included in the plan;
• Operational reports and metrics.

2. Account and registration

2.1. Registration requires the provision of truthful information (name, e-mail, CPF/CNPJ — Brazilian individual/corporate taxpayer ID — where applicable).

2.2. The account holder is responsible for safeguarding the password and for all activities carried out in their workspace.

2.3. Accounts inactive for more than 12 months may be suspended upon 30 days' prior notice.

3. Resellers (white label)

3.1. The Platform may be contracted by partners ("Resellers"), who offer it to their own customers under the brand, domain, plans and prices defined by them.

3.2. When the contracting party is a customer of a Reseller, the commercial relationship (plans, prices, billing and first-level support) is with the Reseller. The Company provides the technology and processes the data in accordance with the Privacy Policy.

3.3. The Reseller is responsible for presenting its customers with terms compatible with these Terms and for not offering features that the Platform does not perform.

4. Plans and billing

4.1. The current plans, prices and limits are those presented on the plans page of the Platform or of the Reseller at the time of contracting.

4.2. Billing is processed by third-party payment gateways (such as Asaas and Stripe), depending on the country and the payment method.

4.3. In the event of non-payment, after the due date and the plan's grace period, the workspace may be blocked. The data of a blocked workspace follows the termination rules of clause 11.

4.4. Cancellation may be requested at any time through the interface or through support. Refunds follow the rules of the Código de Defesa do Consumidor (Brazilian Consumer Protection Code), where applicable.

5. Acceptable use

The contracting party may NOT use the Platform for:

• Sending SPAM, unsolicited marketing or bulk messages without explicit opt-in;
• Content that is illegal, offensive, discriminatory, or that violates the rights of third parties;
• Attempts to breach the Platform's security (unauthorized scraping, denial-of-service, reverse engineering);
• Activities that violate the terms of the integrated platforms (Meta, WhatsApp Business Policy, etc.);
• Extracting or reselling direct access to the AI models outside the Platform;
• Reselling the Platform without a formal partnership agreement.

The Company reserves the right to suspend access in the event of abusive use, with notice when feasible.

6. Artificial Intelligence

6.1. The AI Agents use language models provided by third parties, accessed via API (such as OpenRouter and OpenAI). Generated responses may contain inaccurate information — human review is the responsibility of the contracting party.

6.2. The contracting party is responsible for the content of the prompts, the knowledge base and the configuration of the Agent.

6.3. The Company is not responsible for business decisions made on the basis of AI responses.

6.4. The contracting party authorizes the sending of conversations handled by the AI, audio for transcription, images for reading and knowledge base content for semantic search to the model providers, exclusively to generate the response (necessary for the operation of the service). When the contracting party uses its own key from a provider, that provider's terms also apply.

6.5. The Company does not use the content of the contracting parties' conversations, contacts or knowledge bases to train AI models.

7. Third-party integrations

7.1. The Platform integrates with third-party services (Meta, Google Calendar and Google Drive via Composio, payment gateways, telephony carriers, etc.). The use of these integrations is subject to the terms of those providers.

7.2. The WhatsApp connection via QR Code uses an unofficial means of connection. It is not guaranteed by Meta and may be interrupted, or lead to the number being blocked in the event of abusive use. For critical operations, the official WhatsApp API is recommended, whose conversations are charged by Meta.

7.3. Telephony calls to landline and mobile numbers are charged by the carrier contracted by the customer.

7.4. OAuth tokens and stored credentials are encrypted (AES-256-GCM). Credentials are never displayed in full in the interface.

8. Intellectual property

8.1. The Platform, source code, trademarks and related materials are the property of the Company.

8.2. Content generated by the contracting party (messages, contacts, knowledge base, settings) remains the property of the contracting party. The Company holds a limited license to process it in accordance with these Terms and the Privacy Policy.

9. Availability

9.1. The Platform is provided "as is", with a monthly availability target of 99.5% (excluding scheduled maintenance windows). This target does not constitute a contractual SLA with financial compensation.

9.2. Failures of external providers (Meta, payment gateways, AI models, carriers) are beyond the Company's control.

9.3. The Company performs a daily, encrypted backup of the database and media files, keeping the 3 most recent daily copies.

10. Limitation of liability

10.1. The Company's total liability is limited to the amount paid by the contracting party in the last 12 months, without prejudice to data protection obligations (LGPD — Brazilian General Data Protection Law, Law 13.709/2018).

10.2. The Company is not responsible for:

• Lost profits;
• Indirect damages;
• Content sent or received through the integrated channels;
• Automated decisions made by the contracting party via AI Agents or automations.

11. Termination

11.1. Either party may terminate the relationship upon 30 days' prior notice (or immediately in the event of a serious breach).

11.2. After termination, the contracting party has 30 days to export its data before definitive deletion.

12. Changes

Material changes to these Terms will be communicated 30 days in advance, via e-mail and/or notice in the interface. Continued use after they take effect implies acceptance.

13. Jurisdiction

The courts of the judicial district of São Paulo/SP are designated to settle disputes arising from these Terms, unless consumer protection legislation requires the courts of the consumer's domicile.

14. Contact

For questions about these Terms: contato.devscale@gmail.com, phone (11) 3042-6308, or via the support form in the interface.